Privacy Policy

Effective Date: 1/1/2025

At DNA Doc, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with our services.

By using www.dnadoc.com, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you make a purchase, register for a program, or complete an intake form, we may collect:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (processed securely via our payment provider)
  • Health history and symptom details (only if voluntarily submitted via forms)

b. Device Information

When you browse our store, we automatically receive your computer’s IP address, browser type, time zone, and certain cookies to help us improve user experience.

2. How We Use Your Information

We use your data to:

  • Process transactions
  • Provide customer support
  • Send emails regarding your order, programs, or services
  • Offer personalized product or service recommendations
  • Improve our website and offerings
  • Comply with legal or regulatory requirements

We never sell or rent your information.

3. HIPAA and Health Information

If you share personal health information through our intake forms or client portal, that data is handled in accordance with HIPAA standards. We utilize a secure, HIPAA-compliant platform for all client communications and health records.

4. Shopify and Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use. Your data is stored through Shopify’s secure data storage, databases, and applications, protected behind firewalls.

We may use third-party services (e.g., payment gateways, shipping providers) that collect and use information solely to perform services on our behalf.

5. Marketing & Emails

With your permission, we may send emails about our store, new products, educational content, and special offers. You can unsubscribe at any time by clicking the link in the footer of any email.

6. Cookies

Our site uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser, but it could affect certain functionalities.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location (such as California or the EU), you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • File a complaint with a supervisory authority

To request access or changes to your data, contact us at: info@dnadoc.com

9. Security

We follow industry best practices and HIPAA standards to protect your personal and health-related information. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent.

11. Policy Updates

We may update this policy to reflect changes in our practices or regulations. Please check this page periodically for the latest version. Your continued use of our site constitutes acceptance of these changes.